Here you will find help to the most frequently asked questions (FAQ)as well as video tutorials and instructions for use

"Process cannot be completed"

Getting this message could have different causes.

A proxy server is unfortunately not suited to be used with our software.


In other cases please try:

  • DO NOT connect your ViFit® Activity Tracker to your PC/MAC.
  • Start the VitaDock software
  • Click on the button for logout (lower right, chain symbol and human figure) and confirm
  • Now click on "login"
  • If your mail address is shown correctly click on "Allow"
  • Optional: You could be asked to enter a specific security token. Just copy it and enter the token into the text field which has opened in your software.
  • The checkbox with "Synchronize data automatically" should be checked
  • Now connect your ViFit® Activity Tracker with your PC/MAC - the synch process should start immediately.

If this guide didn't help you, please contact our support service.

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