Getting this message could have different causes.
A proxy server is unfortunately not suited to be used with our software.
In other cases please try:
- DO NOT connect your ViFit® Activity Tracker to your PC/MAC.
- Start the VitaDock software
- Click on the button for logout (lower right, chain symbol and human figure) and confirm
- Now click on "login"
- If your mail address is shown correctly click on "Allow"
- Optional: You could be asked to enter a specific security token. Just copy it and enter the token into the text field which has opened in your software.
- The checkbox with "Synchronize data automatically" should be checked
- Now connect your ViFit® Activity Tracker with your PC/MAC - the synch process should start immediately.
If this guide didn't help you, please contact our support service.